At RoxTV, your privacy is paramount. Your personal information matters, and we’re committed to protecting it. This Privacy Policy explains how we collect, process, and safeguard your information when you access our IPTV service. By using RoxTV, you agree to these practices.
1. Information We Collect
We collect information to provide you with the best possible service, improve your experience, and ensure the security of our platform. This information generally falls into two categories:
Personally Identifiable Information (PII): This is information that can identify you directly. We collect PII when you:
- Create an Account: Your name, email address, and payment information.
- Contact Support: Your name, email, and the details of your inquiry.
- Participate in Surveys or Promotions: Information you voluntarily provide.
Non-Personally Identifiable Information (Non-PII): This data cannot directly identify you but helps us understand how you use our services. This includes:
- Usage Data: Information about the channels you watch, features you use, and how often you interact with our service.
- Technical Data: Your IP address, device type, operating system, browser type, and referrer URLs.
- Cookie Data: As explained in the next section.
2. Our Use of Cookies and Similar Technologies
A cookie is a small text file placed on your device by a website that you visit. We use cookies and similar technologies (like web beacons) for several reasons:
- Essential Functionality: To make our website work correctly, such as keeping you logged in.
- Performance and Analytics: To understand how you use our site, which pages are most popular, and identify areas for improvement. This helps us optimize our website and user experience.
- Personalization: To remember your preferences and tailor your experience.
You have control over cookies. Most web browsers allow you to manage your cookie preferences through their settings. You can usually configure your browser to decline cookies or delete them, though this might affect the functionality of some parts of our service.
3. How We Use Your Information
- To Provide and Maintain Services: To deliver the IPTV services you subscribe to, process your payments, and manage your account.
- To Improve Our Services: To analyze usage patterns, diagnose technical issues, and enhance our features and content offerings.
- To Communicate With You: To send service-related announcements, updates, security alerts, and respond to your inquiries.
- For Marketing Purposes: To inform you about new features, promotions, or other offerings that might interest you. You can opt out at any time.
- For Security and Legal Compliance: To protect against fraud, ensure the security of our platform, and comply with legal obligations (for example, responding to court orders or law enforcement requests).
4. How We Share Your Information
We do not sell, rent, or trade your Personally Identifiable Information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- With Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, website analytics, customer support, and IT infrastructure. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
- For Legal Reasons: If required by law, court order, or governmental authority, or if we believe it is necessary to protect the rights, property, or safety of our company, our users, or the public. For copyright notices or takedown requests, see our DMCA page.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. Notice will be posted on our website if this happens.
5. Your Data Rights and Choices
- Access and Correction: Access and update most account information through your account settings or by request.
- Opt Out of Marketing: Unsubscribe from promotional emails using the link in those messages.
- Cookie Control: Manage preferences in your browser settings.
- Data Deletion: Request deletion of personal data, subject to legal retention requirements.
6. Data Security
- Encryption: SSL/TLS for data transmitted between your browser and our servers.
- Firewalls: Monitoring and controlling network traffic.
- Access Controls: Limited to authorized personnel.
- Regular Security Audits: Identifying and addressing potential vulnerabilities.
No method of transmission over the Internet or electronic storage is completely secure. Absolute security cannot be guaranteed.
7. Children’s Privacy
Services are not directed to individuals under 18. We do not knowingly collect Personally Identifiable Information from children under 18. If a child has provided information, contact us to request removal.
8. International Data Transfers
Information may be processed and stored in countries outside of your own, where data protection laws may differ. By using the service, you consent to these transfers. We apply safeguards as required by law.
9. Changes to This Privacy Policy
We may update this page to reflect changes in practices or legal requirements. Updates will appear here with a revised date.
10. Contact Us
For privacy requests (access, correction, deletion) or any questions about how we handle your data, please contact us.
