At RoxTV, customer satisfaction and service reliability are our top priorities. We are committed to providing a seamless IPTV streaming experience. However, due to the nature of digital services, we have specific guidelines regarding refunds.

Refunds for Digital IPTV Services

All purchases made on RoxTV are final. Since our IPTV services are delivered digitally and access is granted immediately upon activation, we do not offer refunds, exchanges, or credits once the service has been initiated.

Digital products, unlike physical goods, cannot be returned or revoked once accessed, which is why we maintain a strict no-refund policy.

When Refunds May Be Considered

Refunds may be considered in rare cases, such as when service credentials are not delivered or the service fails entirely and cannot be restored after working with our support team.

All refund requests must be submitted in writing to info@roxtv.ca within a short window of your purchase. If you’re experiencing a technical issue, we highly recommend contacting our support team for troubleshooting assistance before requesting a refund.

Trials and Test Plans

RoxTV.ca may offer short-term trial access for users who want to test compatibility with their devices or network. These trial plans are designed to let you explore our IPTV platform before committing to a longer subscription.

Refunds are not issued for trial packages, test accounts, or short-term access plans, regardless of usage or technical issues caused by third-party devices or internet service providers.

Subscription Cancellations

You are free to cancel your IPTV subscription at any time. However, canceling your subscription does not automatically entitle you to a refund. Your service will remain active for the remainder of the current billing period.

Fraud Prevention and Policy Abuse

We reserve the right to deny refunds in cases of suspected fraud, account misuse, or policy abuse. Sharing account credentials, initiating chargebacks without contacting us, or attempting to misuse our refund policy may result in permanent suspension of your access without reimbursement.

Contacting Support

If you believe you qualify for a refund under our limited exceptions, please email our support team at info@roxtv.ca. Include your order confirmation, registered email address, and a description of the issue you’re facing.

RoxTV is committed to transparency and fairness while protecting our digital service integrity. We thank you for understanding and respecting our refund policy.